Frequently Asked Questions

Basics

  1. QWhy Organic?
  2. A

    Fresh organic fruits and vegetables contain more nutrients, antioxidants, vitamins and minerals. They taste better too. That's because they come from good nutrient-rich soil which impacts the earth positively and the plants more deliciously.

    Organic fruits and vegetables are grown without chemical and petroleum-based pesticides, herbicides, and fungicides. Nor may organic farming use sewage– or sludge-based fertilizers as is typical in conventional farming (yuck!).

    Organic products are free from Genetically Modified Organisms (GMOs), hormones, growth stimulants, antibiotics, and cloning. Since conventional products are not forced to label each product, the only way we are assured that the item we are eating and feeding our children is not cloned or genetically engineered is by choosing the organic option.

    Organic products cannot contain chemical colors, nitrates, nitrites and are free of artificial ingredients.

    Organic standards implore humane treatment of cattle, dairy cows, chickens, sheep, etc. Organic farming allows them fresh clean water, a clean place to sleep, access to the outdoors, room to move and exercise, and fresh air. Seems like a minimum we can offer but yes, that had to be spelled out in the guidelines. Conventional animals are treated very differently; to say that they are treated poorly is a misleading understatment.

    There is even new research that indicates that people who eat more organic products have an easier time maintaining their ideal weight and that choosing organic foods can actually help us lose weight! That's because when we consume chemicals and pesticides our liver is in overdrive protecting our body from those toxins. When we eat wholesome real foods created without chemical pesticides, instead of overburdening our liver to clear our body of toxins, our liver can take on it's other big responsibility and use up calories!

    By supporting organic farmers, we are encouraging more farmers to choose sustainable methods. We are encouraging other countries not to destroy precious rainforest to make way for cheap crops. We are paying more directly to villages that grow coffee, offering them an opportunity for education, schools, and a better way of life while their earth-friendly harvesting protects our birds allowing them a place to nest.

    Organics are better for people, our planet, and our future.

  3. QWhat is a Buying Club?
  4. A

    A buying club is a group of people who share a common goal - to save money on quality healthy foods. By pooling our resources, we create greater purchasing power to buy food at drastically discounted prices.

    Our buying club reaps the benefits of our talented and caring members. Each of us plays an important role in our success. We work together to save time and money. Instead of shopping individually, we combine our ordering power to get better prices, selection, and quality.

    We are primarily an Organic Fruit and Vegetable Buying Club focusing on local organics, but we are able to get other items as part of our group, making it more affordable to choose organic products over pesticide-laden conventional items every day.

    Our Buying Club is a great way to meet others in our community who share our interest in healthful living. We meet and share information, articles, and recipes. We become friends who support one another and offer advice. We are foodies who relish wonderfully fresh fruits and vegetables, We care about our green living, our planet and our future. We decrease our footprint when we source directly. We are also able to get harder to find and more unique items of interest to our group. We are proud to support organic farming practices and local farmers that promote ecological harmony and environmental responsibility.

    It's fast, easy, convenient and delicious!

  5. QWhat is Annie's Buying Club?
  6. AWe are a group of consumers (health conscious, quality conscious, price conscious, and foodies) tired of the overpriced and slim selection of organic produce at the local grocery stores. With over seven years experience in the organic food industry, Annie combines her background with her passion for cooking and seasonal organic produce to create a great value of the best available for each week's share.
  7. QWhat areas does your buying club cover.
  8. AWe have many locations throughout Florida from Tallahassee to Key West and are growing rapidly.  see the link above for Current Locations
  9. QHow does a co-op differ from a buying club?
  10. ALike a buying club, a cooperative is a group of people that coopererate in to save money, however, co-operatives are usually bigger stores where members can shop at discounted prices instead of buying directly. Co-operatives are member-owned and offer an option to the traditional grocery store.
  11. QWhere can I get raw organic milk in south Florida?
  12. Awww.MillersOrganicFarm.com <-- we recommend Healthy Buying Club to get raw dairy in south FL or find your local Weston Price chapter.

    We carry highly rated Natural by Nature dairy and Seven Stars yogurt; both brands received "five cows" by Conucopia Institute:  .http://www.cornucopia.org/dairysurvey/index.html

  13. QWhat about the swine flu and organic produce from Mexico?
  14. Ahttp://hiporganicmama.blogspot.com/2009/05/swine-flu-produce-from-mexico.html
  15. QI want to join, what next?
  16. AWe are excited you want to join us! Click JOIN THE CLUB to choose your share, frequency, location, start date, any add ons, add notes for allergies and more. It's easy!  

    1. Choose your share  - they start at just $22
    2. Choose your subscription - weekly or every other week 
    3. Choose your location 
    4. Pay on time (due a week in advance)
    5. Pick up on time  - on day of delivery within the pick up window (most are 3:30pm - 6:30pm)
    6. Log into your account by the deadline (Thursday noon for Monday/Tuesday/Wednesday groups and Monday noon for Thursday/Friday) to
      • skip any share,  
      • change your share,  
      • add another share
      • change your frequency,  
      • change your location,
      • add on extras, or
      • add a note 

    Enjoy your share - grab our recipes, storage tips, and notes on what to use first to make the most of your box of beautifully fresh organics

  17. QHow can I become a Buying Club Coordinator and get my share for free? What do I need to do as the coordinator for my group and how much time is required?
  18. AAs the Buying Club Coordinator for your area, you would be responsible for helping us distribute shares to the members in your group. Your primary responsibility is to accept delivery, check it for accuracy and quality, sort it fairly for the members of your group, and allow each member to pick up their share at a mutually convenient time. You also help take pre-orders for additional items each member may want and collect payments from members for their next share. At first, this may take a little longer until you get into the swing of things, but we calculate that this can all be done within 2 hours (not including pick up hours), maybe less once you know the routine.

    For your hard work, you will receive a credit towards your share, sometimes it's over what you order and sometimes less based upon the group size.
  19. QI'm just not sure; can I just try it one week to decide?
  20. A

    We can certainly understand hesitancy especially when you haven't seen how gloriously fresh our organic produce looks and how wonderful truly fresh organics can taste!   We are a club and even though we have no membership fees, we rely upon one another to make this work. Since each week's box can vary,.  When you Join, you agree to try three boxes.  They can be any box, over any period of time.  We find members who try three, understand how we rotate staple items and intrioduce new items and end up loving hte selection week to week and variety in each box of the super fresh produce.  If you have only tried one box, please call us or check the variety of the other boxes, maybe there is a better fit for your next pick up.  You can change shares each week until you find the right one or mix of shares and add-ons to suit your needs.  We have many options so there may be one perfectly suited for you!

    If after the third box, you find it is not a good fit.  We appreciate you giving us a try and letting us know how we can improve but realize that a surprise mixed box of fresh organic produce is not for everyone.

    If however, you are set on just trying this one time, which we don't feel is a fair way to try us out, pay an extra $5 for your share as a one-time fee for one share

  21. QWhat do I bring with me to pick up my share?
  22. ABring an interest in organics, green living, and healthy food. Bring an enthusiasm for fresh produce and new ways to prepare it. You'll be carrying your share to your car so bring a strong helper if that might be difficult for you. It's helpful if you would please bring some plastic, paper or cotton reusable bags or boxes that your coordinator can use to split up shares for your next delivery.


    BAGS:

    •you can bring 2 cloth reusable bags and leave one for your next share.

    •you can bring boxes or bags reusing these from previous purchases.

    •We found these really great big cooler bags at Costco that are only $6.99 for TWO cooler bags (great to keep more delicate produce cool, just put an ice pack in there) and one dry bag (perfect for potatoes, hard squash, things like that) so you can leave one with your coordinator and just bring the dry goods one back with you each time to fill up with those items.

    •Or head to IKEA for two of their bags, they are only .59 each and are a great size to pack the produce.

More Specifics about ABC

  1. QHow much is a share?
  2. AUnder Join The Club you can see our box varieties and add-ons to customize a box that meets your needs.  Boxes start at just $22
  3. QWhen and where do I pick up my share or is it delivered?
  4. A

    You pick up your box at the most convenient location to you on the day of delivery in the pick up window set by your coordinator.  Current locations can be found in the pull down to the far left under Welcome.

    We are a no frills buying club working together to get the freshest seasonal produce and putting all our money into the value of the food itself. We deliver the food in bulk to each drop location, but we do not offer personalized delivery to each members home. It's highly likely we have a pick-up location convenient to where you work or live. We have locations forming throughout Florida, from Key West to Jacksonville. When you sign up, enter your address so we can figure out which drop spot is the closest for you to pick up your share. We can give you an idea of your closest location with availability once we have input your address but, understandably, we cannot disclose the exact location of the pick up location nor can we hold a spot at that location until you have paid for your first share. Once processed, we will send you the exact address of the pick up location and information on how and where to receive your bountiful share of wonderfully fresh organic produce.

    Two days prior to your scheduled pickup, you will receive an email confirmation of your order as well as the pickup information.

  5. QAre there any start-up costs, membership fees or any other charges?
  6. AAt this time there are no start-up costs, membership fees, or any other charges other than paying for your share each week. We are offsetting the costs associated with this buying club with affiliates in our green links. We encourage members (and friends) to use these links when making purchases to any of those businesses.

    • NO Start Up Costs
    • NO Dues or Membership Fees
    • NO Box, Bag or Packing Fees
    • NO Long-Term Commitments
    • NO Big Obligation for Your Valuable Time
    • NO more Paying Retail
    • NO excuse not to offer your family the freshest available organic produce!
    • Recipes & Menu Ideas included!
  7. QWhat if I forget or can't pick up on the day of delivery? What happens to my box and money?
  8. AUnlike other coops, our group does not expect you to put in time to sort shares and help members.  The only thing that is expected of each member is to pay on time AND pick up on the delivery day within the pick up window.  All pick up windows are convenient or we will work to make them as convenient as possible for you without being an undue imposition the coordinator.

    Shares not picked up within the pick up window on the delivery day may be donated at the member's expense.

    Communication with your coordinator is key.  If you arrange a mutually convenient and agreed upon time after the pick up window, then you must stick to that time. This would be up to the coordinator to agree and we do not guarantee a pick up after the day and window set by your coordinator.  The coordinator can also charge a $10 late pick up fee if you pick up after the window.

    If you arrange to pick up after the delivery day, please understand that your coordinator does not have a walk-in cooler and your share of perishables may be left out overnight.  This WILL degrade the quality and lasting power.  We do not take any responsibility for quality after the pick up day so please do not share any complaints on quality due to your picking up after the day of delivery.  In the stores, produce is misted, trimmed and kept on ice or refrigeration, we do not have that luxury and that is why you are getting direct pricing instead of grocery store mark ups. 

  9. QHow can I choose which share/extras I want if the site isn't updated until after the deadline? That doesn't make sense.
  10. AWe are a buying club.  We rely upon knowing how many of which kind of share to finalize the lists of what goes into each box.  We preorder several weeks in advance but some things don't arrive int he quantity we request.  We look at our final numbers to see what we can include best for each kind of share and add on.  So it's a catch 22  - we need to know what is ordered by you to finalize the list but you want the list to choose your share - as a buying club, we are buying in bulk and need to know what you want that's why most buying clubs don't even offer options, it's a one-size-box-fits-all.  We allow for a lot of customization but do need the order in by the deadline, which is gracious.  We do list the guidelines to what goes into each box and add on to assist you in choosing before knowing what is in each box each pickup.

    Sneak peek is up early, sometimes as early as Tuesday so take a look and choose the box that best suits your needs.  You can change boxes and add-ons each pick up, if you like. 

    Of course things can change and substitutions may occur.  We are just getting in the produce only a day or so before your delivery so we have to check quality and quantities arriving in before getting everything ready to go out to each group.  The official list of what is expected for is posted Friday, after the cut off, though that may not make sense to you, that is because we need to know how many of what kind of shares to finalize our boxes.  However, unlike other buying clubs, we do offer options even past the deadline.  If you see the list and realize you forgot to tell us you are allergic to something or you really want a fruit or herb add on, simply log in and add a note for this share.  We read those notes and do the best we can to accommodate you and add it on or make that sub even though it is past the deadline.

    To order add-ons:

    Want to order an add-on every week or just one week?
    If you want to add something noted for another week, simply
    1.  log into your account
    2.  lower left:
     
    3. select Change My Share and scroll to

    4.  click to expand the area you are interested in ordering

    5.  click the button, a 1 quantity will enter automatically so if you want more than one, change that.
    6.  choose the date on the far right side that you want that item, or choose every pick up.
    7.  choose SAVE button noted above, bottom right
    8.  an email confirmation of your change will be sent to you immediately.

    Please note:  if you have any trouble with the functionality on the site, we do apologize.  Our site does not always work on Safari or Chrome so we suggest Firefox or IE to save changes.

  11. QWhat's the differences in the boxes that are available?
  12. AOur goal is to have this work for you so that you eat and enjoy more fresh organics daily.  Unlike many other clubs with a one size fits all approach, we have created several box options and add ons which, in effect, allow you to customize your share a bit.  You can even add allergies or notes once shares are posted if you need some things swapped out for others.  You can keep the same share each time or have one share biweekly and another biweekly or even log on to change your share each pickup, the choice is yours.

    Choose from:

    1.    The Full shareis our most popular box.  It always contains a great variety and ever changing selection of organic fruits and vegetables.  We try to include something a bit more unique in each box and of course recipes to help you enjoy everythign in your share.  Members have priced out our shares at local grocery stores and farmer's markets and find it is about a 20-25% discount and would have cost around $60-$75 that is IF you could even find all those things. 

    2.    Go Paleo! suited for those following the Paleo and Primal lifestyle; a great assortment of vegetables, but no potatoes (will include yams), corn, limited to no beans/peas & less fruit than the Full.

    3.  The Veggie/Berry is our low glycemic box and includes more vegetables and no/little fruit.  It is usually heavier in leafies and includes only one or two berries when those are included in the Full share (and they usually are in there each pick up) but some weeks may be vegetables only.  You will not get any other fruits.  This share will not include potatoes and usually no to little root vegetbles including carrots.  This share does not include Corn or sweeter vegetables. 

    4.    Fruity50 has more of the sweet stuff!  This share is ideal for those of us not cooking as much or those that enjoy fruits over vegetables.  This will rarely if ever include a lettuce or a leafy green and does not tend to include more unusual vegetables.  It is a more basic box.  This is a good option for making baby food and for kids and those of us that just don't want those leafy greens. 

    5.    3/4 (formerly called Half) share include a selection of the items in the Full share.  You will receive less quantity where we can include fewer items or less selection in order bo make up the $12 difference since this box is $38.  This is good for a single person who needs less produce or a family who eats out a bit or doesn't cook as much.

    6.    Juicer’s Delight isn’t just for juicers, it’s great for those who want just want some vegetables and a little fruit each week or some of us that get a regular share and want additional produce.  The produce included in this box can be juiced but can also be prepared or eaten in meals. 

    7.    OnlyFruit share includes only fruits, especially great as a biweekly share if you run out of fruit in between and need more.  This is a mix of fruit usually from those listed for the Full share and the Fruit add-on options.

    Add-ons that are available to further customize your box include:

    1. $10 Fruit add-on for those of us who need a little more fruit.  This may be additional fruit from the selection already included in the Full share or additional kinds of fruit
    2. $10 Snack Pack Attack - fruit ideal for snacking like apples, oranges, pears, grapes, and always a bunch of Bananas
    3. $22 Fruit add-on is not just a double up of the $10 fruit but rather a bigger selection and in some cases more quantity of fruits
    4. $38 OnlyFruit - share described above available as an add-on
    5. $10 Salad Daze - perfect for creating gorgeous salads including lettuce or salad greens and other vegetables to make delicious salads
    6. $25 Juicers described above
    7. $5 Leafy is usually 2 leafy greens, if we have the boxed greens it may include one of those, at times we may include a green vegetable but normally it is a Romaine and Lacinato Kale or your choice of 2 leafies available that week.  You can log into your account and add a note if you want to specify which you want from the list posted under "This Week's Shares"
    8. $10 My Family Needs More includes more vegetables that are in the Full share, it includes those things that families would tend to want more that week and is, as with our other shares and add-ons, an outstanding value.
  13. QDo we return empty milk bottles?
  14. AMany members have asked and we appreciate it but by the time we return them back to the farm (fuel costs, etc) it negates the positive effect.  We do not charge a deposit on them and we simply ask members to recycle locally.
  15. QI see the location description, do I just show up at the corner of that area?
  16. AGroups are labeled by description to make it easier for you to choose the one most convenient for you.  You will be picking up from someone's home or place of business.  We do not give out that information until you sign up and choose your pick up date and get payment in for your first share.  Prior to pick up you will receive an email confirmation with the date, exact location, address, name, phone, and pick up windows for your share.  You will be sent reminder emails prior to each pick up as a courtesy.  Hope you enjoy!
  17. QWhat are the pick up times generally?
  18. AGenerally most groups offer pickup windows 3:30pm - 6:30pm.  Some offer an earlier pick up window and a later one; others offer a more strict pickup window.  The coordnator will email you day of delivery with the pick up window unless stated in the email confirmation you receive two days prior to pick up, and even then things may change as someone may have an emergency come up or the delivery may be delayed.

    I assure you that coordinators will work to find a mutually convenient time to pick up.  We don't tend to have a big issue with pick up times.  And yes, in general, pick ups are in the window 3:30p-6:30p at most locations.

  19. QWhere does the produce come from?
  20. ADuring season we get as much local as possible. That being said, quality is of utmost importance to us as well as variety, value, and a changing selection. While the local farms are harvesting the same things, our members don't necessarily want Cabbage, Eggplant, Grape Tomatoes every week. We always provide a colorful healthy selection of the freshest organics at a great value. If we find quality not as good locally, we will go to organic farms elsewhere even if those things are being harvested here sometimes.  We will never support not organic, even if local. Poisons dumped in my own back yard to buy from a local farm is not what we care to support.

    Our buying club is big, we have strong respect from organic growers in FL as well as the west coast in CA. We believe in organics without borders. Farms and growers count on us and we on them.

    Most food in the US is grown in CA, both organic and conventional. While we get as much local as possible, there is no escaping CA grown for outstanding quality and variety - many farms send us their entire harvest and will grow a crop just for our club members.  We will go outside the U.S. when necessary or for specialty items not available but we do shop seasonally so that is not common, except from Mexico occasionally but most of the MX farms are U.S. owned. That means, as you probably are aware, that they must meet the same strict standards of USDA certification.  In addition, anything outside the U.S. must pass a third party certification which sets standards that exceed those of the USDA.  We are proud of the farms we support in this area as they help build communities, schools, and better living conditions. 

    The produce comes from a mix of only certified organic farms that have the paperwork and tracking to prove from seed to harvest it was treated with respect to planet and people.

  21. QWhat are the Member Rules & Late Fees? How does this Work?
  22. A
    I AGREE TO THESE TERMS:

    1. I am enrolling in a recurring subscription for fresh organic produce as detailed above.

    2. I can change or skip my share by logging in no later than the deadline which is:

    1. a. Thursday morning for groups meeting Monday/Tuesday/Wednesday;
    2. b. Monday morning for groups meeting Thursday/Friday.
    3. Payment is due a week in advance to avoid a $5 late fee. There is no late fee if I sign up for Auto Pay.
    1. a. Auto Pay is secure. No information resides on this server. Everything is set up to input my information directly on the credit card server so nothing is stored on the Annie's Buying Club site.
    2. b. Auto Pay runs after the deadline noted above, around 5/6pm that day. If I skip a share by the deadline, my card will not be charged. If I need to skip my order after the deadline, I will add a note directly in my account.
    3. c. I will always get an immediate email confirmation of any charges and I understand I can review my payment and pickup history in my account history at any time.
    4. d. If I realize that I forgot to log in to skip my share by the deadline and I get my confirmation of payment, I will add a note directly in my account as soon as I get the payment confirmation email so that my order can be canceled and my payment forwarded to the next pickup.
    5. e. If my card fails, I will get an email giving me a chance to update my credit card. I will update it and add a note in my account to run my card again.
    6. f. If payment is not in on time, if my AP fails and I do not update it and note that I updated it, my order may be canceled and a late cancellation fee may be assessed.

    4. I will receive email confirmation of my order as well as when and where to pick up two days prior to each scheduled share.

    1. a. If I think the confirmation is in error (maybe I expected a different share or my add-on is not listed or maybe I thought I had skipped the share), I will add a note directly in my account explaining the change I need done to my share and understand Annie's will do their best to accommodate my request.
    2. b. I will pick up on the day of delivery and within the pickup window (or communicate directly with my coordinator if I need to pick up outside that window.) Most locations offer pick up windows 3:30pm - 6:30pm but some can offer earlier or later options. If I simply show up late without communicating with the coordinator, I may be assessed a $10 late pickup fee paid cash directly to the coordinator for their inconvenience.
    5. If I ever need to skip a share, I will log into my account and change the next pickup date by the deadline or cancel my share. I understand I do not skip simply by not paying. When I order a box of produce, I understand I am responsible for that order. If I decide not to show up, I understand that I will still be charged for it. The share may be donated at my expense or sold on my behalf. If my share is sold, I may be assessed a $10 fee for that inconvenience and extra work associated with selling my extra share but, if sold, the rest of my payment will be forwarded to my next pickup.

    6. While everything is super fresh, I understand this is produce and there may be an issue on occasion. It is my responsibility to go through my box and make sure everything is there and in good condition at pickup.

    1. a. If I have a concern, I will let my coordinator know at pickup. Most of the time my share will be complete and gorgeous but I understand mistakes can happen. It's much easier to correct a mistake while I am still at the location instead of once I leave.
    2. b. If I notice something later that was not obvious at pickup, I will contact Annie's Buying Club via email to info@anniesbuyingclub.com that day (no later than a day after pickup) with a picture. Annie's will work hard to resolve my issue. I understand I may need to return the item.
    3. c. I understand that refunds are not issued. If an item is missing from my share or if something is not of good quality, I will notify my coordinator at pickup and my coordinator will make a note of that and I will receive a make-up item of like value at my next pickup.
    4. d. If I ordered an add-on item (dairy, beef, 1lb salad, etc) and that item not arrive, my coordinator will note that it didn't arrive and a credit will be posted to my Annie's account so that I can order that item again or use the credit toward my next share.
    7. As a new member, I understand that it's hard to decide how this will work from one box. Therefore I agree to try three (3) shares before deciding if I need to cancel. I understand that there are no membership fees or long-term commitments at this time and trying three shares allows me to see which box or combination might suit my needs. I pay for each share by the deadline, not all at once. I can log in to change my share before the deadline. I will always get a confirmation email when I make any changes to my account. I have the ability to change shares based upon the sneak peek, add-a-note for substitutions in my account, list allergies, order add-on items to further customize my order, skip a week and even suspend my shares easily by logging into my account by the deadline, making this a very flexible buying club.

    8. I have read and agree to the Terms of Service.

    9. I have read and agree to the Terms of Pick-Up. I will print and bring this with me to my first pickup but even if I fail to do that, I hereby agree to these terms implicitly by making my first pickup and that these cover all locations should I change groups.

    Check this box to acknowledge you have read these terms and agree to them.

  23. QI ordered a eggs(or yogurt or salad or walnuts or dates or other add-on) and it didn't arrive, will I get it next week?
  24. AI'm sorry to hear your add-on did not arrive.  That can happen; it could be a pulling error or it could be that the item did not arrive.  We do not substitute for add-ons so if something you order doesn't arrive.  Your coordinator will make a note and a credit will be issued toward future shares. The credit will be posted in your account for the item that did not arrive and you can use that credit toward your next order.  We will not automatically include that item at your next pick up as we don't know if you still want it and would never think, if you ordered it again, that you would want double the quantity.  You may use the credit for the missing add-on posted in your account toward your next share or you can order the same add-on item again, that's up to you.
  25. QHow are we assured it is organic?
  26. AWe only use certified organic farms and growers.  Unlike a grocery store, we do not have the chance of cross-contamination as we only pick up organic. 

    Most items will carry the organic seal on the package and definitely will on the box in which it arrives.

    We get as much local as possible during season however we always look to quality, value and variety for our members.  So while they continue to harvest Eggplant each week here in FL, for example, we do not get it every week and instead go outside to get other vegetables for variety.  Most produce in the U.S. comes from California.  That goes for organic as well as conventional.  Good or bad, that is the way the U.S. food system is set up right now.  We do use farms in CA that we know and trust; they know Annie's Buying Club all the way out in California as well and always look to provide us with excellent quality and value.  While you may think food miles remember that Florida is a very long state and picking up one thing here and driving to get the next instead of meeting all the farms at one place in California to load up a truck is actually not as cost effective nor as sensitive to fuel and food miles as you might initially imagine.  We take that into consideration.  While we always support local first, it sometimes actually costs more to do that.  And when we get from elsewhere, we do make sure to fill the truck and take advantage of that efficiency. Of course, all farms in the U.S. must meet strict USDA standards and have a paper trail from seed to delivery.  Anything from outside the U.S. must also be third party certified for us to accept which means they must meet standards higher than those of the U.S. and in addition, most are U.S. owned farms so must meet USDA standards as well.

    We only include certified organic produce unless specifically stated, and it's rare, there are some small local farms who are certified exempt but meet all the criteria.  These are farms we know and trust and appreciate supporting.  When we do get from those farms, we post it conspicuously and allow you to opt out of those items and get something with the official certification if you so choose.

    We have a better selection that the grocerty stores, and sometimes one cannot even find what we have organic at the stores, that is because we are an organic buying club.  A store must meet shareholder demands for profit so when there is a huge gap in price between conventional and organic, and that does happen fairly regularly, you will all of a sudden not be able to find organic of even a staple item while our club will still offer it.  That is because we do this as a way of life - we eat this way and we know the importance of supporting organic farmers through the tough seasons too.  Organic should be the norm, not conventional, for our health and the future health of our planet.

How to Manage My Share

  1. QHow do I note what to include in my Build-it or 2Veg? How do I request a substitution?
  2. A
    How to make a Substitution Request?

    Shares are posted a week in advance under This Week's Shares offering you time to choose the box that best suits your needs.  If you have allergies or are a little more picky in what's included, be sure to always review the share the Friday before pick up as that is when we start getting truck logs to know what is officially harvested and shares may be updated then.  Of course, they can still be updated so we do explain that substitutions may apply as we receive produce if there are any quality concerns or misshipments.   


    1.  It's important especially if you have allergies or specific dietary restrictions that you check the shares and choose one that best suits you in order to minimize substitutions.   If shares changed after you chose one and you find another one suits you better, add a note, as detailed below, to change your share and what you'd like instead and we'll be happy to do that for you after the official deadline and by the "Add-a-Note" Deadline. 


    2.  After choosing your share you may want to add a Build-It to get more of what you want or make a substitution.   

     

    The deadline to Add-A-Note, make a Substitution Request, note your Build-It, or specify your 2Veg is no later than

    Saturday morning for groups meeting Monday/ Tuesday/ Wednesday and no later than Monday noon for groups meeting Thursday/ Friday.  
    If you note it after this point, we will try to accommodate your request but if your group has been closed, we won't be able to make those changes in advance of the delivery and your coordinator would try to help you.


    3. Log into your account by that deadline.  Just under "Welcome (Your Name) is the nifty Add-A-Note feature:

    4.  Click that and that will bring you to this page:     

    If you have Allergies, use the box on the far Left and add those there, then click SAVE.


    If you do have allergies, it helps us if you would log in each week and request a substitution if your share has the item to which you are allergic that week to lessen our chances of missing it and to make sure we include more of what you do want as we want you to be happy.    


    To make a Substitution Request:

    1.  Check the list under This Week's Shares.   

    2.  Use the first boxes there under "Need to request a substitution" to list any and all items that are in the share you ordered to take out.  Do not list items not included in the shares as that causes confusion and we'll think the note is for another week and perhaps not do any of it.  So only list those items that are listed in your share that you need to sub out.  

    a.  List items together with a comma and space between each in the "Take Out" box.   (example: beets, potatoes, peas) 

    b.  Then list in order of preference the items you prefer we "Add" in exchange for the ones listed to take out.   

    3.  Check the box that you understand the conditions noted.  

    4.  Click Send on the right side.

    5.  You will immediately be taken to the Notes History page which shows you the note that we will see.


    We always do our best to accommodate your request based upon like value and as long as availability permits after shares are first allocated that item.    


    If you ordered a 2Veg: use the boxes provided for that information.  Choices for what can be included in the 2Veg are found under This Week's Shares.  If you do not specify the 2Veg, we will choose that for you maximizing your value.


    If you ordered a Build-It: use the NOTE Box to list 3-5 items in order of preference.  We will include as much of each item up to value of $12.  Be on the lookout for a separate box labeled Build-It in time to input your notes in that area instead of Note.  If you fail to input your specifications, we are not able to fulfill your order for this since it is customized and therefore we would need to credit it for you by the next pickup.


    If you just need to let us know: if you want to send us a note, have a question, concern or suggestion, if you forgot to skip a share after the deadline or have an emergency, if you just want to express your love for the hard work of your coordinator or how much you love the produce,

    1. use the general Note field provided for any of that information.  

    2.  Check the box that you understand the conditions noted.  

    3.  Click Send on the right side.

    4.  You will immediately be taken to the Notes History page which shows you the note that we will see and is kept in your history.

  3. QHow do I order an add-on item like dairy, beef or salad ?
  4. A
    How do I order an add-on item once I'm signed up?

    1.  log into your account
    2.  lower left:
      
    3. select Change My Share and scroll to

    4.  click to expand the area you are interested in ordering

    5.  click the button, a 1 quantity will enter automatically so if you want more than one, change that. 
    6.  choose the date on the far right side that you want that item, or choose every pick up.
    7.  choose SAVE button noted above, bottom right 
    8.  an email confirmation of your change will be sent to you immediately.

    Please note:  if you have any trouble with the functionality on the site, we do apologize.  Our site does not always work on Safari or Chrome so we suggest Firefox or IE to save changes. 

Web Site Issues

  1. QI'm already a member, I was a member and signed up months ago and am just reinstating but I cannot login or remember my password?
  2. AWelcome to our NEW interactive website.  Those of you that have been with us a while can see we have changed things quite a bit.  Our old site was static.  That means that every single payment, every allergy, every vacation or change in pick up date, every change in share or adding on extra items, each of these things had to be done manually for each and every member.  We have 1000 members.  You can imagine the workload.  Most of the time we got it right but we missed a few, we apologize again, and hopefully you can understand how and why we may have made an error on occasion.  But now, NOW, we offer our NEW interactive site.

    We ask that you sign up, create a log in password, and feel free to check back often to change your share, add on items, change locations, add your vacation information to skip a share - you now have control over your membership!  We are working on the site reading all payments, especially those online, automatically so this will allow us to apply payments faster to the respective share and keep on top of any changes, skipped shares, and refunds very quickly.  This site is still in BETA so if you encounter an error, or even better as you work through it when you have suggestions for improvement of functionality, please let us know - we want to make this a better experience for you as the member and our hardworking ABC staff.

    Remember, even if you have already signed up in our old static site, please sign up on our new site.   This site will only allow you to choose your NEXT possible pick up, that will not affect your current week's pick up if you are scheduled.  We are transitioning into the new site.  Just be sure that you choose your next possible pick up (if biweekly, make sure the date is accurate) and remember to use the vacation feature if you are skipping a pick up.

    Thanks and hope you enjoy this new experience many several months in the making -

  3. QI cannot find Dade County or cannot find my city in the pull down - help!
  4. AOh, old habits do die hard.  For those of us that have been in Miami for a while, it's hard to remember but years back we all voted and yup the name was decidely changed (don't believe me, check out a bus logo!) to Miami-Dade County.

    And a variety of cities are detailed but some are still listed (as per the post office so that's the database we're using) generally as Miami so after pulling down the county and looking for the name of your city, if you still cannot find it or there is no group listed under that city, pull down Miami and it may be there.

  5. Qhelp! I cannot seem to make a payment, the site keeps taking me back to the login screen
  6. AIt could be because you don’t have the most current version of the site cached as we are adding new functionality all the time enhancing the site and user experience. 

    All you need to do is clear your cookies:

    Usually all it takes is Tools -> Internet Options -> Delete Browsing History (cookies and cache).  Close out internet explorer and log into the site...and it's works.

  7. QI'm having trouble posting payments on the site, why isn't the site working?
  8. AIt could be because you don’t have the most current version of the site cached as we are adding new functionality all the time enhancing the site and user experience. 

    All you need to do is clear your cookies:

    Usually all it takes is Tools -> Internet Options -> Delete Browsing History (cookies and cache).  Close out internet explorer and log into the site...and it's works.

Payments

  1. QHow do I make a payment? How does Auto Pay work?
  2. A

    Auto Pay makes this easy peasey! 
    pay by credit card or your debit card directly on our secure encrypted server
     
    You asked for it - a way to set up a recurring payment so you don't have to log on each week.  This took us time as your security is critically important to us and we had to work out the safest options to safeguard your information.  We are proud to announce we now offer the highest level of security for Auto Pay.  


    Annie's Buying Club uses a safe and secure checkout.  Your personal and payment information is securely transmitted in a 128-bit encrypted fashion.  Note that we do NOT store any credit card numbers or card verification codes in our system.

    Click Make a Payment to set it up.  When you input your card number, it is encrypted (SSL) into a secure credit card vault site.  A random number, called a token, is returned to us; that token can only be used for Annie's Buying Club and only by you.  This is compliant with all the latest credit card security standards (PCI Compliant).  We don't even store your credit card on our site!  We never see your number, we only get a random token back to process your order.  This is the height in program security and we are confident in offering this option.

    How do I know when AP runs?  I hate seeing mysterious charges on my card statement.
    We do too so we wanted to set this up differently than most other companies with Auto Pay.  We email you an immediate receipt with the exact amount charged as soon as we run your card!  No mystery!  You can review payments in your Account History and you will always know the moment we run your card. 

    When do you run Auto Pay?
    We run the card at 5pm or 6pm the day of your deadline.  That affords our AP members a little more time if you need to email, call or add-a-note to your account.

    But what if I want to skip a share?  
    It's the same exact process, simply log in by the deadline (Thursday by noon for groups meeting Monday, Tuesday and Wednesday or Monday noon for groups meeting Thursday and Friday) to Manage Your Share and Change your next Pickup Date, Set Your Vacation or even Cancel and we won't run your card, easy as that!  If you forget and have a last minute change or emergency, again it's the same process if you do or do not have Auto Pay set up: Add a Note in your account as soon as you realize you cannot pick up and we'll do our best to sell the share on your behalf so that we can forward most if not all of your payment to your next pick up.  If you get the email receipt and woops forgot you needed to skip, that's a great time to let us know so we can still cancel it and apply payment toward your next pickup: you'd still add-a-note directly in your account to let us know.

    When is the regular deadline for payment?
    If you do not set up AP and instead choose one of the other methods below, payment is due a week in advance.  Please note that payment must be processed by noon Thursday (if your group meets Monday, Tuesday or Wednesday) or by Monday noon (for groups meeting Thursday or Friday).  That means it must be in ten days in advance, in some cases, to allow processing time to post to your account by the deadline.

    I don't want to set up auto pay, how else can I pay?  
    Auto Pay is easy and secure.  You will avoid late fees, late cancellations fees, risking missing a share, and you have extra time on the payment.  

    However if you still don't want to pay by AP, you can choose one of the other payment options:


    1. Dwolla - this takes 5 days to set up but you can set up auto payments, it is a bank to bank transfer, very secure.  You must do this at least one week in advance in order that it has time to clear before the deadline.

    2. Check by Mail directly to our P.O. Box in Osprey, FL - you can set up auto pay through your bank to be mailed directly to us.  It's important, however, that the check ARRIVE a week in advance so be sure to get it mailed out about 10 days ahead in order that we receive it.
       
    3.  Long-time members from way back can still pay by credit card each time, but remember to pay on time.  We will now be much more strict in adding late fees and canceling your order for a missed payment.  Several cancels will cause our system to cancel your account completely.  

    If paying yourself each time, please note that there is a warning screen in red: since payments are not hosted on our site, if you move your mouse, use the back button, or do not let the transaction complete in any other way, your card may be run twice by mistake.  This never can happen with AP.  I've seen it on other sites so it's fairly common.  Be sure to be patient and wait for the confirmation if you use this method.  If you do click twice or have duplicate by mistake, it should also post to your account and then you can use that payment toward future orders.

    4. Bank Transfer to annie@anniesbuyingclub.com if you bank with Wells Fargo, Chase or Bank of America works great too!  Again a week in advance.

    My Auto Pay didn't clear and my share was canceled, can I still get my share?
    Add-a-note to your account letting us know you want your order for that date and to run your card again.  Be sure that you have updated your card information.

    My share was canceled and I didn't set up AP, can I still get my share?
    Sure!  Add-a-note letting us know you want your order.  Make a payment and be sure to include the $5 late fee,.  We'll add you back on for your share.  We're happy to waive the late fee as a courtesy one time if you set up AP for that and future payments.

    Any other info?
    Remember payment is due a week in advance with a grace period though the order deadline (noon Monday for groups meeting Thursday/Friday and noon Thursday for groups meeting Monday/Tuesday/Wednesday) of your pick up to avoid the $5 late fee.  If you are on Auto Pay, we will run your card after the order deadline (without late fee, of course) to give you time to make changes or even skip your share. Cancellations after the deadline cause extra work as we have to spend time selling your share in order to forward your payment to your next pick up and therefore we will assess a $10 late cancellation fee to your account.

    Pick up on your delivery day and within the pickup window set by your coordinator unless you work out a mutually convenient alternate time to pick up your share.


    Coordinators do not accept payment at pick up.  Please choose one of the convenient payment options noted above.


  3. QDo you issue refunds?
  4. AYou use your payment to pick up the next share, we can postpone it until you are ready.  Just log into the site and choose your next pick up date. 

    We do not issue refunds.  We use your payments and any excess payment toward future shares.

    If an add-on item does not arrive, we will post a credit toward your next share that you can use to order that item again or apply toward your share.

    However, if you are on a credit card sub, Amazon subscription, for example, then once the next one runs we will refund the one you had requested to skip online.  Remember to always input that information online before the deadline.  If you are suspending for an extended period of time, be sure to CANCEL your Amazon subscription to avoid confusion and remember to log onto the site to suspend your shares.

  5. QWhat are the fees if I bounce a check or it is returned NSF?
  6. A

    Look, we understand mistakes can happen. These kinds of things cost us money. Please make sure there are sufficient funds in your account and don't bounce your payment as we will charge $20 for a bounced check or returned check NSF and you will have to prepay by cash for all future orders. If we have to hire a firm to collect the fees, you will be responsible for their fees too.

  7. QOh no! I missed the deadline. What if I'm late making my payment? Can I still get my box ?
  8. A

    We will still have your box for you unless you logged in by the deadline to skip or suspend it. 

    We have you scheduled to pick up weekly or every other week based upon the subscription you chose. Payment is expected by the week before your next pick up so we have the funds to buy your share for you. If you do not pay on time, and realize it soon after cut off, please log in and make a payment.  You will note that the amount due will include THIS share AND next.  When you pay late the next share becomes due.  If you do this soon after cut off and pay for this share and next, we will waive the $5 late fee.

    If you do not pay on time nor note your account nor pay shortly after the deadline:

    1. we will add a $5 late fee to your account, this covers the extra work involved on our end when this occurs AND
    2. we MAY cancel your share.  When someone doesn't prepay nor add a note confirming, we have to guess based upon your pick up history if you thought you skip by not paying or if you simply forgot and did want a share.  We do our best to guess properly but we can avoid all this extra work and confusion if you simply pay on time or add a note in a timely manner.  Thank you
  9. QWhat is Dwolla and is it safe?
  10. A
    Is Dwolla safe?

    Dwolla isn’t only safe, it’s safer than plastic!

    The numbers on your card correspond with a bunch of private information that can easily be stolen and used fraudulently and every time you flash your card or hand it to a waiter, you're jeopardizing your financial security. With Dwolla, none of your information is transferred/released/captured/transcribed during a transaction. Furthermore, our mobile and online payments are layered with security features that not even banks or the credit card industries have. Simply put, we allow you to move your money the way you want to without exposing or sharing your personal information to a third party.

    So, what is Dwolla exactly?

    Dwolla allows you to pay, like Visa or Mastercard and PayPal; however, we do it without the expensive fees, debt-inducing policies, and antiquated plastic credit cards.

Picking Up my Box of Organics

  1. QI need to request a later pick up due to my schedule. Will my food keep okay?
  2. A

    We will always do our best to accommodate you with a mutually convenient pick up time between you and your coordinator. Please understand that we are a community buying club and not a store. Items are received into someone's home and are not under refrigeration once delivered. You will be given the delivery and pick up times for your location. For optimal freshness, pick up your share within two hours of delivery. We can only guarantee the quality within that two hour window. If you KNOW you are going to be later than that, in order to keep more sensitive produce fresh, we highly recommend you drop off a cooler with frozen ice packs the morning of your delivery. Your coordinator is happy to pack your share in your cooler for you to keep it at a better temperature.

  3. QWhat if something I get isn't in good condition? What if something is missing from my box? What is your credit, refund or return policy?
  4. AOur buying club focuses on fresh organic perishable produce. We recieve shipiments directly from the farms and suppliers. You will generally find the quality impeccably fresh. In fact, our members find our produce lasts longer because it is so fresh: directly from farm to truck to us!

    We do send you and post a list of everything we expect to receive each week, however substitutions may occur due to quality or availability issues. We always try to substitute something for another similar item as best we can, and we always include the same value. So while we try to get the same things for every group, sometimes one group may receive something different as a substitution or may, at times, receive more of something if something else wasn't available in the same quantity, making sure each box is always the same great value.

    It is each member's responsibility to inspect your box before you leave your pick up location. We can only get a credit from our farms and suppliers by letting them know about any issues within two hours of delivery.

    If there is an issue with an item in your share, leave it with the coordinator and explain why it is unacceptable to you. If there was a problem (noticeable bruise from mishandling, for example) we will get you a replacement item or add something to your box in the coming weeks.  We do not issue refunds.  If an add-on item does not arrive, we will post a credit toward your next share for that item but if something in your box is not right, we will fix that for you by adding like value or item to your next pickup.

    We normally catch any quality issues internally.  In additon, the driver and your group coordinator will refuse any produce that does not meet our high standards of freshness and quality. There may be times that something is substituted for another item of equal value.

    We each must take responsibility for our own shares so please check your share at pickup.  If something does not arrive as expected, the coordinator may have refused it. In that case, it will not be included in your box and you will be advised of that fact. We will then get a credit from our supplier for that case and they will in turn add something extra at corresponding value to make up for this issue in a future delivery.

    We are a cooperative and as such work together to make sure you get the value for which you have paid. We do not credit your credit card. We do not issue cash credits. We do not issue credit codes. We do not refund cash or refund money. We will make sure to include something of equal value in future orders. We will make it up to you with extra gloriously fresh produce and extra attention to your share. We want each member to be happy because, as a buying club, we can only continue our service by working together.

    Everything is as fresh as possible since we are getting it direct. Because of that it's important to note that we do not expect regular issues but understand there may be some on occasion that we will work to correct. We reserve the right to cancel membership when there are excessive requests for credits or if they are found unreasonable.

  5. QOh no! I forgot to pick up my share or I'm running really late, what do I do now?
  6. AYou prepay for your share a week or two in advance and you are responsible for picking up your share or having someone else pick it up for you during the set pick up hours, or a mutually convenient time as set between you and the coordinator, on your delivery day.

    We understand that emergencies happen and you may be delayed on occasion. Please contact our main office 800-517-5121 or better, your coordinator directly, before the close of the time allocated for pick up at your location to let him or her know of your delay and when you expect to be there. We will make every effort to coordinate a late pick up for you. We may even be able to ask another member to drop it off as a courtesy to you but we make no warrants or guarantees that we can make exceptions to the agreed upon pick up location and time for you to pick up your share. If you cannot pick up your share and you cannot get anyone else to pick up your share for you, and if we cannot make other arrangements to get your share to you that day, you may donate your share to a food bank, donate it to another needy family, or we can split it amongst the other members in your group.

    If you completely forget to pick up your share and do not call (and get a hold of us) or email us (with email confirmation of a reply) before your pick up time has expired, we will take that as permission to donate your share. No refunds or credits will be issued for missed shares.

    Please note that the coordinator may charge, at her or his discretion, a late pick up fee of  $10 if you pick up much after your specified pick-up window, especially without prior arrangement with the coordinator. That fee will be paid directly to the coordinator by you in cash and does not go to Annie's Buying Club. Also note that picking up your share late consistently or forgetting to pick up your share may cause the cancellation of your membership. We are a buying club, not a store, and must work together and be courteous to make this work. We do our part of getting the fresh organics to you, you do your part of paying and picking it up in a timely manner.

  7. QI am scheduled to pick up on Monday but Labor Day, Memorial Day or Yom Kippor fall on Monday?
  8. A

    Shares will be delivered on the day scheduled unless noted otherwise

What's in the Boxes

  1. QWhat if I don't like or can't use something included that week? What if I'm allergic to a particular fruit or vegetable?
  2. A

    Our shares are always a good balanced mix of fruits and vegetables. We purchase each week based upon the requests of any given group and can customize orders to each groups preferences.

    Most weeks you will enjoy everything in your box fully. But there may be a week here or there that you get something that may be new to you, you may not like, or worse, you may be allergic to a particular fruit or vegetable one week. The good news is that even if you don't like or can't use one item, the shares are such a great value that it won't really matter. Even without one thing here or there, the box would still have been more had you bought it at the local grocery store. But we try harder. If you cannot use it, we will offer an extras table at your pick up location where you can place any item and take something as a replacement.

    When we know that you are allergic, we will not even add it to your box. When we know you cannot use something, we will do our best to replace it this week or another week with something of equal value. If something is strange or new to you, we make it easy for you to try it.

    We include recipes to help you and can answer questions on the best or simplest way to enjoy something. We want each member to be happy and figure that over the course of several weeks, it all works out well for all of us.

  3. QHow can I let you know what I want in my share?
  4. A

    Since we are a buying club we are pooling our money and buying in bulk like a retail store only without the middle man so our produce is fresher and we get it at a better price. While we cannot customize each share, we do care about what you want since this is your club. When you complete your registration we will ask specifics about what you do and don't want generally however, each group can customize their box as a group decision. Please tell your coordinator or email me to let us know what you want the following week and we'll order it if available and as long as no one in your group has a strong dislike to those items. We want you to get the fruits and vegetables you use most so always tell us how to improve our shares and service.

  5. QWhat did you get in your shares recently? I'd like actual examples of the selection you receive to help me decide.
  6. A

    Variety and selection changes each week. We do listen to your requests and can customize boxes for groups. The boxes are always super fresh with a nice balance of fruits and vegetables and never boring. We always source as much local produce as possible first and supplement with produce requested by members. Remember that there is usually a swap box so you can put something you don't want and take something you prefer; many times there are extras that all members getting a full share are welcome to choose as well. We always include recipes and can help answer questions about preparing everything in your box each week. We want you to eat and enjoy everything in your box.

    To give you an idea of what you can expect, here are some examples of actual past shares that we have received. This is also the place to visit to see what we are expecting to receive in the coming week. Please check here each Friday (late morning/early afternoon) for an updated list of the fresh organics you will get to enjoy in the upcoming share* the following Monday or TuesdayAnchor:

    AnchorFor Organic Produce pick up this week - Optional Add-on:

    • 1lb Organic Baby Spinach $5.25
    • 1lb Organic Mixed Salad Greens in clamshell $5.25
    • 5oz Organic Baby Arugula $3.25
    • Large Organic (brown) Happy Hen or Alderfer (white) Eggs $4/dozen (you know color only has to do w/the hen's earlobe color)
    • Seven Stars organic biodynamic 32oz Vanilla Yogurt $5
    • Seven Stars organic biodynamic 32oz Plain Yogurt $5.00
    • Seven Stars organic biodynamic 320z Plain LOWFAT Yogurt $5
    • Whole Milk in Glass, Quart, Organic, Grassfed, non-homogenized, $3.79
    • Lowfat 1% milk in glass, grassfed organic, Natural by Nature, $3.79

    Link here to grab our flyer to email to friends - thanks for sharing the love!

    Download Adobe Acrobat to read our recipes.

    AnchorThis is our expected list* but substitutions may occur due to quality concerns. This is the list expected for south Florida, for those from Palm Beach county and further north, the list may be a little different and normally each group will get an email with the list to expect although substitutions may still occur with something of comprable value.

    Sept 20th brings our Italian-inspired box of fresh organics including:

    • Strawberries
    • Muscat Grapes
    • Grand Rosa Plums
    • Gold Kiwi #
    • Red Starkrimson Pears
    • Fair Trade Bananas
    • Aritchokes
    • Eggplant
    • Arugula#
    • Romaine#
    • Slicing Tomatoes
    • Broccollette
    • Spinach
    • Zucchini
    • LOCAL FL Avocado (hey it's all we can get locally now, at least it's something)

    SPECIAL My Family Needs More $10 Add-on:

    • Eggplant - 1 more, shares include 1 so if you get the full share and this you'll have 2
    • Spinach - 1 more bunch, shares include 1 so if you get the full share and this you'll have 2
    • Artichokes - 2 more, full shares include 3 so if you get a full share and this you'll have 5
    • Zucchini - 1 more lb so if you get the full share and this you'll have 2lbs

    FRUITY45:

    • Strawberries
    • Muscat Grapes
    • Grand Rosa Plums
    • Gold Kiwi
    • Red Starkrimson Pears
    • Fair Trade Bananas
    • sweet Golden Pineapple
    • Nectarines
    • Gala Apples
    • Slicing Tomatoes
    • Broccollette
    • Spinach
    • Zucchini
    • LOCAL FL Avocado

    Veggie/Berry35:

    • Strawberries
    • Escarole
    • Fennel
    • Lacinato Kale
    • Aritchokes
    • Eggplant
    • Arugula
    • Romaine
    • Slicing Tomatoes
    • Broccollette
    • Spinach
    • Zucchini
    • LOCAL FL Avocado

    ONLYFruit35:

    • Strawberries
    • Red Starkrimson Pears
    • Fair Trade Bananas
    • Muscat Grapes
    • Gold Kiwi
    • Red Rosa Plums
    • Gala Apples
    • Nectarines
    • sweet Golden Pineapple

    $10 Fruit Add-on:

    • Raspberries
    • sweet Golden Pineapple
    • Green Goose Pluots

    $20 Fruit Add-on:

    • Raspberries
    • sweet Golden Pineapple
    • Green Goose Pluots
    • Black Mission Figs
    • Honeycrisp Apples

    $5 Leafy: your choice of 2 leafies:

    • Lacinato Kale
    • Romaine
    • Spinach
    • Arugula
    • Escarole

    $5 Herb Share:

    • Basil
    • Italian Flat Leaf Parsley OR Fennel
    • Lemon Shot (impossible to get lemons now, so this is a little bottle of lemon juice with zest that is actually very good!)

    Sept 13th shares are BIG on vibrant color and flavor with multi-colored Rainbow Chard, red & white striped Candy Cane Beets, sweet Honeycrisp Apples, Red/Green Grapes, Green Puots, Oranges, Purple Kohlrabi, Red Peppers and recipes to use:

    FULL Shares:

    • Strawberries#
    • Honeycrisp Apples - OH MERCY ME! coming into season!
    • Red and/or Green Grapes
    • Valencia Oranges
    • Green Goose Pluots
    • Fair Trade Bananas
    • Broccoli
    • Chioggia Candy Cane Beets
    • Purple Kohlrabi# - whaaaa?  delish! OR Hass Avocados #
    • Rainbow Chard
    • Shallots
    • Celery
    • Bibb Lettuce
    • Slicing Tomatoes
    • Holland Red Peppers - picture perfect
    • Hard Squash - Acorn, Butternut or Spaghetti

    #not in Half Shares

    pictured chiogga beet carpaccio courtesy vegalicious.com

    FRUITY45:

    • Strawberries
    • Honeycrisp Apples - OH MERCY ME!
    • Red and/or Green Grapes
    • Valencia Oranges
    • Green Goose Pluots
    • Fair Trade Bananas
    • Cantaloupe
    • GOLDEN Kiwi - mmmmm... or Black Plums
    • Nectarines
    • Broccoli
    • Bibb Lettuce
    • Slicing Tomatoes
    • Holland Red Peppers - picture perfect
    • Hard Squash - Acorn, Butternut or Spaghetti

    Veggie/Berry35:

    • Strawberries
    • Broccoli
    • Chioggia Candy Cane Beets
    • Purple Kohlrabi - whaaaa?  delish!
    • Rainbow Chard
    • Dandelion Greens
    • Shallots
    • Celery
    • Bibb Lettuce
    • Romaine Lettuce
    • Slicing Tomatoes
    • Holland Red Peppers - picture perfect
    • Hass Avocados

    ONLYFruit35:

    • Strawberries
    • Honeycrisp Apples - OH MERCY ME!
    • Red and/or Green Grapes
    • Valencia Oranges
    • Green Goose Pluots
    • Fair Trade Bananas
    • Cantaloupe
    • GOLDEN Kiwi - mmmmm... or Black Plums
    • Nectarines

    $10 FRUIT:

    • Cantaloupe
    • Honeycrisp Apples even more of these deliciousness
    • GOLDEN Kiwi or Black Plums

    $20 FRUIT:

    • Cantaloupe
    • Honeycrisp Apples even more of these deliciousness
    • Figs - if you missed out last week, c'mon!
    • Sweet Mini Watermelon
    • GOLDEN Kiwi - mmmmm... or Black Plums

    $5 Leafy add-on includes your choice of two of the following:

    • Lacinato Kale
    • Romaine Lettuce
    • Bibb Lettuce
    • Rainbow Chard
    • Dandelion Greens

    Sept 6th brings us delicious things to help celebrate Labor Day (well if you pick up Monday) and Rosh Hashanah (for those celebrating, wishing you a Sweet New Year) including (click here for recipes):

    • Figs
    • Strawberries
    • Green Seedless Grapes - have been yummy sweet!
    • Fair Trade Bananas
    • Peaches# (soon will be out of season)
    • Brussels Sprouts (try them roasted!)
    • White Button Mushrooms
    • Delicata Squash
    • Broccolini
    • Collards
    • Green Beans
    • Carrots#
    • Romaine
    • Slicing Tomatoes
    • Red Onions

    FRUITY45:

    • Figs
    • Strawberries
    • Green Seedless Grapes - have been yummy sweet!
    • Fair Trade Bananas
    • Peaches (soon will be out of season)
    • Sweet Golden Pineapple
    • Flavor Heart Pluots
    • Ginger Gold Apples
    • White Button Mushrooms
    • Broccolini
    • Green Beans
    • Carrots
    • Romaine
    • Slicing Tomatoes
    • Red Onions

    Veggie/Berry:

    • Figs
    • Strawberries
    • Brussels Sprouts (try them roasted!)
    • White Button Mushrooms
    • Beets w/Tops or Lacinato Kale
    • Delicata Squash
    • Broccolini
    • Collard Greens
    • Green Beans
    • Romaine
    • Slicing Tomatoes
    • Red Onions

    ONLYFruit35:

    • Figs
    • Strawberries
    • Green Seedless Grapes - have been yummy sweet!
    • Fair Trade Bananas
    • Peaches
    • Sweet Golden Pineapple
    • Flavor Heart Pluots
    • Sweet Mini Watermelon
    • Ginger Gold Apples

    $10 FRUIT add-on:

    • Sweet Mini Watermelon
    • Flavor Heart Pluots
    • Ginger Gold Apples or Mango

    $20 FRUIT add-on:

    • Sweet Mini Watermelon
    • Flavor Heart Pluots
    • Ginger Gold Apples
    • Sweet Golden Pineapple
    • Ginger Gold Apples or Mango
    • Raspberries

    link here to see more actual past shares and the recipes included for what we've received

    # Half shares do not include these items. Half shares get less of the above items in quantity and less selection (so may be missing one or more items to make up the difference in cost, we've tried to mark the things not included with a # but other things may be in less quantity than the full share)

    *remember that the list for the upcoming share is what we expect to receive but due to quality or changes in availability something of equal value may be substituted

  7. QI'm afraid I won't know what to do with something - do you offer recipe and cooking tips for the contents of each box?
  8. A

    But of course! We always include recipes that use all of the vegetables in each box (many include several of the vegetables in any one given recipe) and sometimes even some great recipes to use some of the fresh fruit. We also include information on a vegetable or fruit that may be new to you and some preparation tips. Plus, give us a call or email, we're here to help make sure you eat and enjoy your veggies! Link here for our box recipes from past shares.

Skipping a Pick Up, Vacation, Suspension

  1. QI need to skip a week: I still have too much food / I am going out of town / I simply need to skip a pick up, can I do that?
  2. A
    If you need to skip a share,
    • Log into your account, 
    • lower left, Manage Your Share, 
    • click Set Vacation Period or Change Pick Up Date,
    • click the brown icon to choose the dates from a popup calendar (you cannot type the dates into the fields)
    • see the next scheduled date set and make sure that is correct (we skip up and through your vacation period so if you want to pick up that day, you need to choose the end date prior to your pick up date)
    • click Save.  
    • get an email confirmation of your change.  If you do not receive an email confirmation, the changed did not get saved; if that's the case try again but this time also Add a Note to your account of your vacation and next pickup date so we can assist.  
    Please note that you may not be able to use this functionality with your Smart Phone.  We suggest using Firefox or IE from a computer.

    You can see what's expected each week under This Week's Shares.   Substitutions may apply if something doesn't arrive in good condition, but the lists are posted almost two weeks in advance with as few changes as possible.  You can make a sub request by logging into your account and adding a note.

    Check back on that page for Storage Tips, Pinterest Boards and more.  
  3. QI have to cancel my membership for now, how do I do that?
  4. AWe allow lots of flexibility so it's easy to skip, change, substitute items from and even suspend your share(s).  If you are new and tried just one box, you did agree to try at least three shares when you started.  It's hard to see what we are about in just one box.  If you had an issue with quality or pick up, we are here to assist you so that you can see why we are well loved. 

    It is quite difficult to make an accurate assesment based upon one box - it could have had all your favorites or all your least faves or we could have had quality issues.  These can happen, it is produce after all, organic at that, highly perishable, but if you don't get another box you wouldn't see how we correct errors by adding to the next share.  You won't see how we rotate staple items.  You won't see how there are other options and add ons that might work better for you. 

    f you need to skip a cancel for now, we are sad to see you go:
    • Log into your account, 
    • lower left, Manage Your Share, 
    • click Cancel My Share
    • check the Cancel box
    • click Save.  
    • get an email confirmation of your change.  If you do not receive an email confirmation, the changed did not get saved; if that's the case try again but this time also Add a Note to your account of your vacation and next pickup date so we can assist.  

      We hope you have enjoyed and we look forward to seeing you back again soon. 

Storing Produce

  1. QStorage for organic produce:
  2. AStorage & Informational Tips:
    BANANAS: our organic bananas are not just organic, they are also Fair Trade.  Yes, they cost more, but we are proud to support that effort amidst the mafia horrors we hear about banana plantations.  Please note that they may not ever fully turn that gorgeous yellow you are used to in the stores.  We do not gas them with ethylene like the stores do.  That means they may very well ripen but still look green.  Ripeness can be determined by touch.  If they are no longer hard, if they start to get softer, you know the texture of a banana that is yellow, then enjoy.  They are some of the most delicious bananas even though they are not always the prettiest.  Monkeys in the zoo preferred the organic bananas hands down to the conventional ones, and many even ate the skins of the organic ones.

    CORN:  Organic corn is notorious for having big green caterpillery wormy things at the tops.  The first time you see this it may scare the heebeegeebees out of you, it did me.  Look at it as a good thing as you lop off the top, no chemicals were used, that's for sure!  So just cut off that tip and enjoy the rest of your organic non-GMO corn.  Always enjoy corn soon after receiving it as the sugars start to turn to starch once harvested - so freshest is best!

    TOMATOES:  sadly in south Florida some areas are just too humid with all the buildings so against sage advice, in south FL, the rules are different, and indeed if not consumed promptly tomatoes should, I hesitate to say it, be refrigerated.

    MANGOS and AVOCADOS tend to ripen much better on the counter but check frequently because it will depend upon the temp in your home.  Refrigerate once ripe.

    All other produce with the exception of onions and bananas should be refrigerated.

    Peaches, Cantaloupe, Apples, Honeydew, Watermelon, & Pineapple: should be always kept refrigerated.  They will mold on the counter but Cantaloupe & Peaches will ripen more slowly in the refrigerator and Pineapples will get juicier with a little time but don't ripen since they are harvested ripe.  Be sure to enjoy all soon after you get them as they should only take a few days to ripen.  Some of the peaches have been arriving a little soft so we've all been suffering through eating them immediately.  They have been sweet and delicious!

    Unlike conventional BERRIES, our berries are not gassed with chlorine so they will mold.  Always enjoy your berries, leafies and ripe fruit first since those are not as sturdy as some of the other fruits and veggies.  

    POTATOES:  you can keep in a cool place on the counter however they may start sprouting or if they get moist or are exposed to light, will go bad quickly.  Instead keep refrigerated in a brown bag.  When ready to use, leave on counter for several hours to bring to room temp and allow sugars that form from the chill to turn back into starch.

    BEETS, CARROTS, Anything WITH TOPS: snip off tops and store separately, tops as a green and bottoms as a root in the fridge.

    GREENS keep refrigerated in a plastic bag or wrapped in a towel in the drawer of your fridge.

    HERBS:  always snip ends upon receipt and then you can store most herbs in a vase like flowers.  Basil doesn't like cold so store in a cool place on your counter and use quickly or store in a paper towel in your fridge and use promptly.  Cilantro and parsley like cold so always store in the fridge.  Herbs do better generally in the fridge, wrapped in a paper towel and stored in a plastic or "green" bag


    Gret tips here but remember in south FL the rules are a little different and things will tend to rot on the counter with our humidity - apples, for example, should always be refrigerated:  http://wakeup-world.com/2011/09/08/increase-the-shelf-life-of-your-fruit-veg-without-using-toxic-plastic-products/



  3. QThe bananas do not seem to ripen, am I doing something wrong or can I get those replaced with something else?
  4. AThe bananas are always good, delicious in fact, however we have all gotten used to what they do to conventional bananas and what ripe looks like.  When they are picked green, and they always are, the bananas may not turn yellow but will indeed ripen.  We do not gas them, that’s why.  So once they are no longer hard, one they are the same desired softness you recognize, they can be enjoyed even if they are not the beautiful yellow we have come to expect.  

    If they stay hard for whatever reason,  we are sorry to hear that, it is not typical but can happen on occasion.  You can use them as you would green plantains like in making mofongo or tostones.  Or you can ripen them in the oven to freeze to use in smoothies or for making banana bread.  Ripen bananas by putting them in the oven for 40 minutes at 300F. 
     
    It should not be a probelm every week, however if you still do not want bananas, you can simply add a note in your account and we’ll sub them out for you.
     
    But yes I get them every week, we delivery gosh hundreds of cases, and most members agree that they are super delicious!  There was an experiment in a zoo some years back where monkeys were offered organic and conventional bananas.  They all chose and only chose the organic ones and many ate the peels too.  They must know something we don't see easily. 

    We do tend to include bananas in primary shares every week so if it's too many, you can either add a note any given week you want us to sub them out or peel and freeze for smoothies or mock ice cream by putting the frozen bananas through a juicer.  enjoy!

  5. QI just got my box of goodies, what should I use first, which things won't last as long?
  6. AYou will notice that each box includes some things that can hold longer and others that will need to be enjoyed more quickly.  Of course storage can determine the time something can be kept too so please check storage tips.

    As a general rule, always enjoy your berries promptly, within days of receipt.  Keep in a cool dry place in your refrigerator. 

    Leafy greens, if stored properly are usually good for over a week but we encourage members to enjoy those early as well.

    Of course if anything is ripe upon pick up or shortly thereafter, eat those first too.

    As a general rule, root vegetables, detached from their green tops, hold up very well in the drawer in the refrigerator.  Hard squash also keeps longer as well as fall fruit like apples, pears.

    Bananas, if you don't use them, freeze them to make your smoothies rich and creamy chilly.

    If your refrigerator has a lot of condensation and moisture, if it is opened and closed often, things will go bad much mroe quickly.  This is only a guide and we cannot guarantee the storage of any produce but are happy to help answer questions to help you enjoy your box to it's fullest.  Remember that we do not gas our produce with chlorine so it will grow mold and go bad, proper storage is critical to longevity of fresh organic produce.  Hope our beautiful box encourages you to try new things and eat better every day!

  7. QHow do I wash the buggies off the broccoli?
  8. AIt is fairly common to find tiny gray aphids in organic broccoli.  You'll sometimes see them on brussels sprouts or cabbage or cauliflower too.  They are easily washed away but only if you know this:  wash in a big bowl full of ice water with vinegar, agitate, soak, agitate until they fall off OR in salt water, same system.


    http://food52.com/hotline/6733-i-buy-organic-broccoli-and-sometimes-it-is-infested-with-tiny-gray-or-black-bugs-that-cannot-be-washe

Thanksgiving

  1. QHow can I guarantee that I will get a fresh turkey for Thanksgiving?
  2. AThe deposit to confirm your bird is due by Monday, October 3rd  After this date, we may have extras but not enough for everyone and we cannot guarantee the pre-order price or availability.   We will include the bird on a first come first serve basis so if you get your order in after cut off, the earlier orders with deposits will get those birds.  If you do not receive one, we will refund the deposit or you can opt to credit it to your account.

    You can pay with the Google deposit online or you can leave a check at pick up for the deposit amount or you can make a BoA transfer.

    Please understand that this is only a deposit.  Once you get your bird, we will adjust the price to the actual weight of your bird at the per lb price you confirmed.  If you made your deposit by Google, we will either credit you the difference or you can leave payment at pick up for the difference.  Please note that if using Google a 2.5% + .30 transaction fee will be added to the final total amount.  In the alternative, we can credit the Google deposit in full and you can pay by check or cash at pick up for the total of your particular bird.

    We will also offer fresh turkeys for Christmas and will have that on the site in November for you to pre-order.

Coordinator Info

  1. QI'd like to become a coordinator, how do I do that?
  2. ASend us an email to info@anniesbuyingclub.com and we'll get some information from you.  If you are starting your own group, you'd need to get 15 members, including you.   Coordinators get a credit based upon the group size and order;  the bigger the group and the more ordered, the bigger the coordinator credit!  Coordinators can use that credit toward the share they order and even extras if it's over the share.